Refund policy

We want you to be happy with your purchase from AgeWellness. In addition to your rights under the Australian Consumer Law, we offer change-of-mind returns within 30 days of delivery.

Change of mind

Items returned within 30 days in new, unused condition with original packaging are eligible for a refund of the purchase price (return postage at your cost). For hygiene reasons, some personal-use items cannot be returned once opened unless faulty.

Faulty or not as described

Under the Australian Consumer Law, our goods come with guarantees that cannot be excluded. If a product has a major failure you may choose a full refund or replacement, and compensation for other reasonably foreseeable loss or damage. If the failure is minor, we will repair or replace the item within a reasonable time. We never require you to return to the manufacturer. Contact us and we will handle it.

How to make a claim

Email team@agewellness.com.au with your order number and a description (photos help). We respond within one business day. Refunds are made to your original payment method in full, with no restocking or processing deductions on faulty goods.

Last updated 2026-07-10.